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Last time, we discussed the interfaces in cPanel to manage Programming Language modules, such as PEAR packages. We were left with this problem: Once the particular module is installed to the user’s home directory, it is available for use in his application. However, the application must be modified, or the environment configured, to inform the [...] Scripting languages often provide a central location to obtain modules for use in user applications. For example, Perl has CPAN and PHP has PEAR. cPanel 11 provides an easy to use interface for managing modules for Perl, PHP and Ruby, both from WHM and cPanel. In this first of a two [...] Resolve the issue and move to the next one. This is a common mind set among the Tech Support personnel where I work. This is certainly commendable from the customer’s view point as the customer certainly wants the issue resolved and in a timely fashion. However, what benefits the customer more: Resolve the immediate problem; [...]
A key thought to remember when writing a bug report is: “The information provided must facilitate reproduction of the bug” In other words, could a complete stranger read the report and be able to reproduce the bug in the system? Many times, when reading bug reports submitted by customers, there are enough details missing [...] For two years now my testing platform has consisted of half a dozen physical machines (running a mixture of CentOS Linux and FreeBSD) and two powerful servers running VMware server. During that time I’ve had a couple instances to introduce Xen into the mix, but never on a permanent basis, usually due to time constraints. [...] |
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