http://blog.tel-cor.com Programming, life, oddities Mon, 18 Jul 2011 14:10:33 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 http://blog.tel-cor.com/2008/09/04/from-tech-support-to-qa/ http://blog.tel-cor.com/2008/09/04/from-tech-support-to-qa/#comments Fri, 05 Sep 2008 04:17:10 +0000 telcor http://blog.tel-cor.com/?p=291 Resolve the issue and move to the next one. This is a common mind set among the Tech Support personnel where I work. This is certainly commendable from the customer’s view point as the customer certainly wants the issue resolved and in a timely fashion. However, what benefits the customer more:

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